Policies
Shipping Policy
1. General Information
At PB Boys Club, we are committed to providing a seamless shopping experience, including timely and secure shipping. Please read the following terms and agreements carefully before placing your order.
2. Shipping Options and Delivery Times
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
Please note that these delivery times are estimates and may vary depending on your location and external factors.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and the delivery location. The final shipping cost will be displayed at checkout before you complete your purchase.
4. Order Processing Time
Orders are typically processed within 1-2 business days. During peak seasons or sales events, processing times may be longer. You will receive a notification once your order has been shipped.
5. Shipping Destinations
We currently ship to the United States. If your location is not listed, please contact our customer service team to see if we can accommodate your request.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through our carrier's website.
7. Delivery Issues
- Lost or Stolen Packages: We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier for assistance.
- Incorrect Address: Please ensure that your shipping address is correct. We are not responsible for orders shipped to an incorrect address provided by the customer.
8. International Shipping
International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. These charges vary by country and are not included in the item price or shipping cost.
9. Returns and Exchanges
Please refer to our [Returns and Exchanges Policy] for information on how to return or exchange an item.
10. Contact Us
If you have any questions or concerns about our shipping terms and agreements, please contact us at Pbboysclub@gmail.com
By placing an order with PB Boys Club, you agree to these shipping terms and agreements. Thank you for shopping with us!
Return and Exchange Policy
Thank you for shopping at PB Boys Club. We take pride in our products and want you to be satisfied with your purchase. If you are not completely happy with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
If you need to exchange an item for a different size or color, please contact us within 30 days of receiving your order. To be eligible for an exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us at support@pbboysclub.com.
Feel free to adjust the details to fit your specific policies and needs.